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Senior Help Desk Analyst

Job Attributes

Job Id:

21483

Job Category:

IT Infrastructure

Job Location:

Kansas City, MO  64102

Security Clearance:

Secret

Business Unit:

Zachary Piper Solutions

JOB DESCRIPTION

Zachary Piper Solutions is seeking a Senior Help Desk Analyst in Kansas City, MO to work with a leading defense and intelligence organization and support one of their largest clients.

 

Responsibilities for the Senior Help Desk Analyst include:

  • Provide Information Technology support for various devices and technologies, including mobile devices, OS issues, Microsoft Office support, and video teleconferences
  • Offer tier-1 and tier-2 technical support for incoming emails, calls, and general web service requests
  • Monitor network status and availability, generate announcements, and offer proactive support to users
  • Document transactions and execute procedures to assist in identifying and resolving incidents

 

Qualifications for the Senior Help Desk Analyst include:

  • 2+ years of experience with IT
  • Knowledge of how to troubleshoot and provide support to IT Devices, such as laptops, mobile devices, software installation, and device re-imaging
  • Able to obtain IAT Level II Certification, such as Security+ CE, CCNA Security, SSCP, or CySA+
  • Must hold Active Secret Clearance (Interim is okay)

 

Compensation for the Senior Help Desk Analyst includes:

  • Salary Range: $40,000 - $50,000
  • Full Benefits: UnitedHealthcare (UHC), Guardian Dental, VSP Vision, 401k with Voya, and Paid Time Off

 

If you are interested in this position, please apply here or send your resume directly to Chris Munden at cmunden@zacharypiper.com.

 

 

 

Keywords:

 

Help desk, IT support, service desk, ESD, enterprise service desk, technician, laptop, desktop, troubleshoot, printers, cell phone, mobile devices, iPhone, multifunctional device, MFD, video teleconference, VTC, MFP, multifunctional peripherals, software, hardware, Microsoft Office, MS Office, Outlook, Windows, Windows OS, tech support, Remedy, ticketing, Tier 1, Tier 2, ServiceNow, Security+, Security+ CE, CySA+, comptia, Network+ CE, A+ CE, CCNA, SSCP, Kansas City, secret, clearance, cleared, benefits, vacation, PTO, holiday, 401k

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New Search

Job Id:

21483

Job Category:

IT Infrastructure

Job Location:

Kansas City, MO  64102

Security Clearance:

Secret

Business Unit:

Zachary Piper Solutions