Careers

Search Jobs Connect With Us

Operations Manager

Job Attributes

Job Id:

26106

Job Category:

IT Infrastructure

Job Location:

Arlington, VA  22204

Security Clearance:

Secret

Business Unit:

Zachary Piper Solutions

JOB DESCRIPTION

Zachary Piper, LLC is currently looking for an Operations Manager to work in Arlington, VA.

Qualifications for the Operations Manager include:

  • All applicants must be U.S. Citizens and have a current DoD Secret clearance eligibility, day one and prior to entry on duty
  • 1-3 years’ experience with ITIL processes and procedures and ensuring process improvement.
  • Extensive leadership experience with teams of similar size. Able to command the respect of strong-willed technical  personnel.
  • Experience supporting customers with classified and unclassified environments.
  • Experience leading technical teams to resolve technical issues in classified and unclassified environments.
  • Proven capability to analyze trends and metrics, ensuring team adjustments to concur complex problems in a helpdesk environment, while maintaining a positive customer experience.
  • Extensive background in motivating all helpdesk staff to complete their tasks within SLA’s or above SLA standards.
  • Experience establishing and meeting goals for service improvement; collection of metrics, and reports. Results oriented.
  • Experience in managing Human Resource issues such as progressive discipline, performance improvement plans, annual performance reviews

Responsibilities for the Operations Manager include:

  • Implement policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
  • Design and implement short-and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.
  • Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration and end-user support.
  • Participate in the development of ITIL based strategies in collaboration with the PMO team.
  • Assist with the planning and deployment of infrastructure security measures.
  • Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent infrastructure activities.
  • Practice IT asset management, including maintenance of component inventory and related documentation.
  • Provide guidance and direction to network administrators, network engineers, VTC technicians help desk technicians, cybersecurity analysts and end-user support representatives; conduct performance reviews and administer any required corrective actions.

Compensation for the Operations Manager include:

  • Salary Range: $140,000-$150,000 based on experience
  • Full Benefits: Medical, Dental, Vision, and 401k

Please send resumes to Garrett Bernier at gbernier@pipercompanies.com or call 703.552.8192

Keywords:

ITIL based strategies, IT asset management, network administrators, network engineers, VTC technicians help desk technicians, cybersecurity analysts, end-user support representatives, technical environment, performance evaluations and promotions, Medical, Dental, Vision, and 401k

 

 

Apply Now

CONTACT INFORMATION (Required)
RESUME (Required)
No file selected
x
Formats accepted: .doc / .docx / .pdf / .txt
Don't have a resume? Click here to fill out a short form.

Copy/paste your resume inside the text editor below:

ADDITIONAL INFORMATION (Required)
WORK HISTORY (Required)
Add another experience (optional)
EDUCATION (Required)
Add another degree (optional)
SKILLS (Required)
Add another skill (optional)

The following error(s) occurred:

Please wait while your job application is being processed. This may take a few moments.
New Search

Job Id:

26106

Job Category:

IT Infrastructure

Job Location:

Arlington, VA  22204

Security Clearance:

Secret

Business Unit:

Zachary Piper Solutions