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IT User Support Analyst

Job Attributes

Job Id:

24214

Job Category:

IT Infrastructure

Job Location:

Yorktown, VA  23690

Security Clearance:

Secret

Business Unit:

Zachary Piper Solutions

JOB DESCRIPTION

Zachary Piper Solutions is currently seeking a IT User Support Analyst to support a government contract in Yorktown, VA at the Naval Weapons Station.  The IT User Support Analyst will be responsible for troubleshooting user issues, including network connectivity, file access, break fix, in a windows environment.

**This position requires an active DOD Secret Clearance**

Responsibilities

  • Process and review requests for application accounts
  • Resolve incidents related to user accounts
  • Answer customer phone calls
  • Inform users of issues as they arise
  • Diagnose, identify, isolate, and analyze problems with historical records
  • Maintain and update records and tracking databases
  • Alert management to recurring problems and patterns of problems.

Qualifications

  • 1+ years of IT experience
  • IAT-1 level certification (Net+, A+, etc.)
  • Active DoD Secret Clearance

Compensation

  • $60-70k
  • Medical, dental, vision, PTO, 401k, Holiday

Please send only qualified resumes to Kyle Wise at kwise@zacharypiper.com

 

Keywords:

windows, linux, server, systems administrator, server administrator, desktop support, help desk, patching, migration, script, user support, it user support, help desk, helpdesk, desktop, 

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New Search

Job Id:

24214

Job Category:

IT Infrastructure

Job Location:

Yorktown, VA  23690

Security Clearance:

Secret

Business Unit:

Zachary Piper Solutions