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IT Support Technician

Job Attributes

Job Id:

20428

Job Category:

IT Infrastructure

Job Location:

New Orleans, LA  70114

Security Clearance:

Secret

Business Unit:

Zachary Piper Solutions

JOB DESCRIPTION

Zachary Piper Solutions is currently seeking a IT Support to support a government integrator in New Orleans (Alegries). The IT Support Technician will be responsible for installation, troubleshooting hardware/software and maintenance of desktop systems.

Responsibilities for the Enterprise Service Desk, SR include:

  • Responsible for supporting users in all IT-related activities and initiatives related to computer systems, hardware, and software
  • Support the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software with established standards and guidelines.
  • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems. 
  • Support includes specification, installation and troubleshooting of computer systems and peripherals within established standards and guidelines.

 Qualifications for the Enterprise Service Desk, SR include:

  • 6 Months - 10 years of experience within Helpdesk/Desktop Support field
  • Must have IAT II or above certification: (i.e Security + or equivalent)
  • Experience troubleshooting hardware/software
  • Must possess an active Secret Clearance

Compensation for the Enterprise Service Desk, SR include:

  • $35,000-$60,000 Annually (based off experience)
  • Cigna Healthcare, MetLife Dental, VSP Vision, 401K with Voya

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Job Id:

20428

Job Category:

IT Infrastructure

Job Location:

New Orleans, LA  70114

Security Clearance:

Secret

Business Unit:

Zachary Piper Solutions