Careers

Search Jobs Connect With Us

Helpdesk Analyst

Job Attributes

Job Id:

28403

Job Category:

Cyber Security & Information Assurance

Job Location:

Houston, TX  77002

Security Clearance:

No Clearance

Business Unit:

Zachary Piper Solutions

JOB DESCRIPTION

Zachary Piper Solutions is currently looking for a Help Desk Analyst in Houston, Texas to join a growing IT solutions & consulting company supporting a high-profile government contract.

 

Responsibilities for the Help Desk Analyst:

  • Entry level service desk/call center position where second line analysis and troubleshooting for application specific issues are reported for highly visible and high-profile government contract
  • Resolve tier 2 level application system inquiries, requests, and incidents
  • Effectively transfer cases to other support groups and escalate to the next appropriate tier level
  • Cognizant and capable of meeting enforced service level agreements
  • Efficiently handle high volume ticket queue by supporting 50 – 100 tickets on a daily basis

Qualifications for Help Desk Analyst:

  • Required Education High school diploma, or in lieu of education, 3–5+ years’ experience (The minimum experience for this position is 1-3 years of relevant experience in a Service Desk environment.)
  • Proven experience in ongoing support of client specific application systems
  • Experience using ticketing software such as Service Now or Service Desk Manager with a thorough understanding of ITIL best practices
  • This position requires the ability to obtain a VA designated Low-Risk Background Investigation (BI)

Compensation for the Help Desk Analyst:

  • Salary Range: $20,000-$25,000 a year based on experience
  • Room for Upward Mobility
  • Full Benefits: United Healthcare Medical, Delta Dental, VSP Vision, 401k Match through Voya, Paid National Holidays, PTO

 

Please send resumes to Alec Turner (Divisional Recruiter) at aturner@zacharypiper.com

 

Keywords:

Service desk analyst, functional service desk, help desk tools, help desk,  ticketing, grant management, federal grant management, 3rd shift, software support, web applications,  Houston, Texas, TX, PTO, 401k, benefits, troubleshooting, remedy, applications, helpdesk, helpdesk analyst, support, customer, service

 

Apply Now

CONTACT INFORMATION (Required)
RESUME (Required)
No file selected
x
Formats accepted: .doc / .docx / .pdf / .txt
Don't have a resume? Click here to fill out a short form.

Copy/paste your resume inside the text editor below:

ADDITIONAL INFORMATION (Required)
WORK HISTORY (Required)
Add another experience (optional)
EDUCATION (Required)
Add another degree (optional)
SKILLS (Required)
Add another skill (optional)

The following error(s) occurred:

Please wait while your job application is being processed. This may take a few moments.
New Search

Job Id:

28403

Job Category:

Cyber Security & Information Assurance

Job Location:

Houston, TX  77002

Security Clearance:

No Clearance

Business Unit:

Zachary Piper Solutions