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Help Desk Technician

Job Attributes

Job Id:

33567

Job Category:

IT Infrastructure

Job Location:

Quantico, VA  22134

Security Clearance:

Secret

Business Unit:

Zachary Piper Solutions

Division:

Zachary Piper Solutions

JOB DESCRIPTION

Zachary Piper Solutions is looking for a Help Desk Technician to join our team in Quantico, VA!


This position is part of the IT Technology Development division within the NCIS ITD organization. This position performs the following functions:

·       Initiate and resolves service request/problem incidents

  • Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
  • Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records
  • May route calls to product line specialists, application, or system support specialists
  • Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems
  • Works with system administrators and developers to ensure services/incidents are completed
  • Provides an outstanding customer service experience in a variety of circumstances across all organizational levels


Compensation:

  • $50,000-$56,000 based on experience
  • Full benefits (Health, Dental, Vision, 401k, etc)


Qualifications:

 

Required Qualifications:

·       DoD 8570 - IAT Level II (GSEC, Security+ CE, SSCP, or CCNA-Security)

·       Secret clearance is required to start, must be eligible to obtain a Top Secret with SCI-level adjudication (TS/SCI preferred)

 

Preferred Qualifications:

·       Minimum two years of IT support experience


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New Search

Job Id:

33567

Job Category:

IT Infrastructure

Job Location:

Quantico, VA  22134

Security Clearance:

Secret

Business Unit:

Zachary Piper Solutions

Division:

Zachary Piper Solutions