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Help Desk Technician

Job Attributes

Job Id:

19708

Job Category:

IT Infrastructure

Job Location:

Washington, DC  20005

Security Clearance:

Secret

Business Unit:

Zachary Piper Solutions

JOB DESCRIPTION

Zachary Piper Solutions is currently seeking a Tier 2 Help Desk Technician in Washington, DC to work on a high-profile Department of Defense contract supporting multiple military bases around the country.

 

Responsibilities for the Tier 2 Help Desk Technician include:

  • Supporting and troubleshooting IT-related issues for various devices including laptops, desktops, printers, mobile devices, and video teleconferencing software
  • Installing and configuring desktop computers as well as peripheral equipment/software
  • Connecting computers with a wide variety of systems such as file/email servers, conferencing systems, and validation systems
  • Helping with software and Windows updates and resolving any technical issues that arise

 

Qualifications for the Tier 2 Help Desk Technician include:

  • 1+ years of Desktop Support or Help Desk Experience
  • Experience providing technical support and troubleshooting for IT devices
  • IAT Level 1 Certification such as Security+, Network+, A+, CCNA, SSCP, GSEC, or GICSP
  • Active Secret Security Clearance

 

Compensation for the Tier 2 Help Desk Technician includes:

  • Salary Range: $40,000-$60,000 based on experience/job site
  • Full Benefits: Cigna Healthcare, Metlife Dental, VSP Vision, 401K with Voya, and Paid Time Off

 

Please send resumes to Hunter White at hwhite@pipercompanies.com

 

Keywords:

Help Desk, Desktop Support, Help Desk Technician, Desktop Support Technician, IT Support, IT Support Technician, software, peripheral equipment, imaging, troubleshooting, AV Support, Active Directory, AD Support, AD troubleshooting, Tier 2 Support, Tier 2 IT support, Zendesk, servicenow, jira, servicedesk, service desk, Freshdesk, zoho, cayzu, IT infrastructure, Windows 10, Windows 7, AV technician, Security+, Network+, A+, CCNA, SSCP, GSEC, GICSP, security clearance, clearance, secret, top secret, benefits, vacation, holiday, 401K

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Job Id:

19708

Job Category:

IT Infrastructure

Job Location:

Washington, DC  20005

Security Clearance:

Secret

Business Unit:

Zachary Piper Solutions