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Help Desk Technician

Job Attributes

Job Id:

19123

Job Category:

IT Infrastructure

Job Location:

Adelphi, MD  20782

Security Clearance:

Secret

Business Unit:

Zachary Piper Solutions

JOB DESCRIPTION

Zachary Piper Solutions in currently looking for a Help Desk Technician in Adelphi, MD to support a Windows 10 migration. The Help Desk technician will be migrating Windows 7 machines to Windows 10 followed by operations and maintenance. The Help Desk Technician is required to have a Secret Security Clearance and a CompTIA Security+ CE Certification.

Responsibilities of the Help Desk Technician:

  • Receive and mitigate incoming technical support issues
  • Troubleshoot user issues throughout the network
  • Update, upgrade, configure and maintain Windows 7 to Windows 10 software
  • Assist users with account creation as necessary

Qualifications of the Help Desk Technician:

  • 1-3 years of Technical Support experience
  • Experience working within Windows 7 and Windows 10
  • Troubleshooting experience over the phone and deskside support
  • Active Secret Security Clearance
  • Active CompTIA Security+ CE Certification

Compensation of the Help Desk Technician:

  • $50-$60,000 annually (based off experience)
  • Paid Time Off, Holidays and 401k offered
  • Medical, Dental, and Vision benefits

Keywords:

Help Desk technician, technical support, deskside support, desktop support, troubleshooting, troubleshoot, windows 7, windows 10, active directory, secret, security clearance, cleared, federal, government, information technology, IT.

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Job Id:

19123

Job Category:

IT Infrastructure

Job Location:

Adelphi, MD  20782

Security Clearance:

Secret

Business Unit:

Zachary Piper Solutions