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Help Desk Technician (TS/SCI)

Job Attributes

Job Id:

28183

Job Category:

IT Infrastructure

Job Location:

Quantico, VA  22134

Security Clearance:

Not Defined

Business Unit:

Zachary Piper Solutions

JOB DESCRIPTION

Zachary Piper Solutions is currently seeking a Help Desk Technician (TS/SCI) to support a Navy contract based in Quantico, VA.  The Help Desk Technician will be responsible for initiating and resolving service requests and problem incidents for a large user base.

 

Responsibilities

  • Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
  • Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records
  • May route calls to product line specialists, application, or system support specialists
  • Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems

 Qualifications

  • Bachelors Degree or equivalent years of experience
  • Active DoD Top Secret Clearance with SCI eligibility
  • DoD 8570.01 IAT-II (or higher) Security + CE certification to start.
  • 2-5 years of IT experience

Compensation

  • $50-60k depending on experience
  • Medical, dental, vision, PTO, 401k, Holiday

Please send only qualified resumes to Kyle Wise at kwise@zacharypiper.com

 

Keywords:

Help Desk, helpdesk, desktop support, it user support, systems administrator, call center, MCSA, MCSE, A+, Net+, Network+, quantico, ft Belvoir, navy, army

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New Search

Job Id:

28183

Job Category:

IT Infrastructure

Job Location:

Quantico, VA  22134

Security Clearance:

Not Defined

Business Unit:

Zachary Piper Solutions