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Help Desk Support Analyst

Job Attributes

Job Id:

27287

Job Category:

IT Infrastructure

Job Location:

Chantilly, VA  20151

Security Clearance:

No Clearance

Business Unit:

Zachary Piper Solutions

JOB DESCRIPTION

Zachary Piper, LLC is currently looking for an Help Desk Support Analyst in Chantilly, VA to support a psychology based government contract company on a newly awarded long-term government contract.

Responsibilities for the Help Desk Support Analyst include:

  • Process request for wireless devices including iPhones, iPads, Cell Phones, and Air Waves
  • Participate in Technical Refreshes of wireless mobile devices
  • Manage all Tier 1 and Tier 2 requests while opening up trouble tickets in the system based on each request
  • Track metrics of completed request on a weekly, monthly, and quarterly basis
  • Communicate with wireless vendors and end-users to troubleshoot problems on mobile devices

Qualifications for the Help Desk Support Analyst include:

  • 1-3 Years of Desktop Support, Help-Desk, or IT related support 
  • Experience with hands-on troubleshooting and supporting IT Devices including: mobile devices, desktops, printers, and laptops
  • Installing and re-imaging devices while providing user support for devices 
  • Ability to obtain a DoD Secret Clearance

Compensation for the Help Desk Support Analyst include:

  • Salary Range: $40,000-$60,000 based on experience
  • Full Benefits: Cigna Healthcare, Metlife Dental, VSP Vision, and 401k with Voya

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New Search

Job Id:

27287

Job Category:

IT Infrastructure

Job Location:

Chantilly, VA  20151

Security Clearance:

No Clearance

Business Unit:

Zachary Piper Solutions