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Help Desk Support Analyst (Secret Clearance Required)

Job Attributes

Job Id:

33732

Job Category:

IT Infrastructure

Job Location:

Washington, DC  

Security Clearance:

Secret

Business Unit:

Zachary Piper Solutions

Division:

Zachary Piper Solutions

JOB DESCRIPTION

Zachary Piper, LLC is currently looking for an Help Desk Support Analyst in Washington, DC to work for one of the largest telecommunication companies in the United States supporting a large scale government project. 


Responsibilities for the Help Desk Support Analyst include:

·       Process request for wireless devices including iPhones, iPads, Cell Phones, and Air Waves

·       Participate in Technical Refreshes of wireless mobile devices

·       Manage all Tier 1 and Tier 2 requests while opening up trouble tickets in the system based on each request

·       Track metrics of completed request on a weekly, monthly, and quarterly basis

·       Communicate with wireless vendors and end-users to troubleshoot problems on mobile devices


Qualifications for the Help Desk Support Analyst include:

·       1-3 Years of Desktop Support, Help-Desk, or IT related support 

·       Experience with hands-on troubleshooting and supporting IT Devices including: mobile devices, desktops, printers, and laptops

·       Have one of the following certifications: CompTIA A+, Network+, Security+, or CCNA

·       Must have an Active DoD Secret Clearance


Compensation for the Help Desk Support Analyst include:

·       Salary Range: $40,000-$60,000 based on experience

·       Full Benefits: Cigna Healthcare, Metlife Dental, VSP Vision, and 401k with Voya


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New Search

Job Id:

33732

Job Category:

IT Infrastructure

Job Location:

Washington, DC  

Security Clearance:

Secret

Business Unit:

Zachary Piper Solutions

Division:

Zachary Piper Solutions