Careers

Search Jobs Connect With Us

Help Desk Analyst

Job Attributes

Job Id:

26700

Job Category:

IT Infrastructure

Job Location:

Bethesda, MD  20817

Security Clearance:

No Clearance

Business Unit:

Zachary Piper Solutions

JOB DESCRIPTION

Zachary Piper Solutions is currently seeking for a Help Desk Analyst in Alexandria, VA to work for an IT Services team supporting a internal employees and external end-users in fast-paced environment.  Candidates should have excellent communication skills and experience providing over-the-phone support for software or web-based systems.  

 

Responsibilities for the Help Desk Analyst include:

  • Working within a large team providing internal and external IT Help Desk Support
  • Providing user administration, hardware and software troubleshooting, and access control management
  • Support end-users and trouble shoot issues with software and online-based systems 
  • Handling priority tickets quickly and efficiently, fielding 20-25 calls per day
  • Working closely with Tier 2 and 3 Analysts and Technical Team to escalate tickets and resolve end user issues

Qualifications for the Help Desk Analyst include:

  • 3+ Years Help Desk or End User Support
  • Experience ticketing systems
  • Software or web-based system troubleshooting experience is a plus
  • Excellent Written and Verbal Communication skills
  • Must be a US Citizen able to obtain a Public Trust

 

Compensation for the Help Desk Analyst includes:

  • Salary Range: $45,000 - $55,000 based on experience
  • Full Benefits: United Healthcare, Guardian Dental, VSP Vision, 401k with Voya through ADP

Please send resumes to Brendan Murphy at Bmurphy@zacharypiper.com

Keywords: Service Desk, Service Desk Analyst, Customer Service, HelpDesk, Help Desk, Desktop, Field Technician, IT Support, Call Center Support Represent, Call Center, Customer Support, Ticketing System, End user support, End-User, Communication, Active Directory, Windows, Windows 7, Windows 8, Windows 10, Microsoft Office 2013, Microsoft Office 2016, Office 365, Migration

Apply Now

CONTACT INFORMATION (Required)
RESUME (Required)
No file selected
x
Formats accepted: .doc / .docx / .pdf / .txt
Don't have a resume? Click here to fill out a short form.

Copy/paste your resume inside the text editor below:

ADDITIONAL INFORMATION (Required)
WORK HISTORY (Required)
Add another experience (optional)
EDUCATION (Required)
Add another degree (optional)
SKILLS (Required)
Add another skill (optional)

The following error(s) occurred:

Please wait while your job application is being processed. This may take a few moments.
New Search

Job Id:

26700

Job Category:

IT Infrastructure

Job Location:

Bethesda, MD  20817

Security Clearance:

No Clearance

Business Unit:

Zachary Piper Solutions