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Help Desk Analyst

Job Attributes

Job Id:

26006

Job Category:

IT Infrastructure

Job Location:

Alexandria, VA  22310

Security Clearance:

No Clearance

Business Unit:

Zachary Piper Solutions

JOB DESCRIPTION

Zachary Piper Solutions is currently seeking for a Help Desk Analyst in Alexandria, VA to work for an IT Services team supporting internal employees and commercial clients in a fast-paced environment.

 

Responsibilities for the Help Desk Analyst include:

  • Working within a small team providing internal IT Help Desk and Desktop Support
  • Providing network administration, hardware and software troubleshooting, and access control management
  • Support Software packages, including Microsoft Windows 7-10, Microsoft Office 2013, 2016, and 365, Microsoft Exchange 2010+, and Active Directory
  • Handling priority tickets quickly and efficiently
  • Working closely with Tier 2 and 3 Analysts to escalate tickets and resolve end user issues

Qualifications for the Help Desk Analyst include:

  • 3+ Years Help Desk or End User Support
  • Experience using Active Directory and ticketing systems
  • Windows migration experience is a plus
  • Excellent Written and Verbal Communication skills
  • Must be a US Citizen able to obtain a Public Trust

 

Compensation for the Help Desk Analyst includes:

  • Salary Range: $45,000 - $60,000 based on experience
  • Full Benefits: United Healthcare, Guardian Dental, VSP Vision, 401k with Voya through ADP

Please send resumes to Brendan Murphy at Bmurphy@zacharypiper.com

Keywords: Service Desk, Service Desk Analyst, Customer Service, HelpDesk, Help Desk, Desktop, Field Technician, IT Support, Call Center Support Represent, Call Center, Customer Support, Ticketing System, End user support, End-User, Communication, Active Directory, Windows, Windows 7, Windows 8, Windows 10, Microsoft Office 2013, Microsoft Office 2016, Office 365, Migration

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Job Id:

26006

Job Category:

IT Infrastructure

Job Location:

Alexandria, VA  22310

Security Clearance:

No Clearance

Business Unit:

Zachary Piper Solutions