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Help Desk Analyst

Job Attributes

Job Id:

18722

Job Category:

IT Infrastructure

Job Location:

Mclean, VA  22102

Security Clearance:

Secret

Business Unit:

Zachary Piper Solutions

JOB DESCRIPTION


Piper Companies is currently looking for a Help Desk Analyst Tier 1 or Tier 2 to work in Washington, DC.

Responsibilities for the Help Desk Analyst:

  • Knowledge of HR and Payroll systems, relational databases, SQL, technical support experience
  • Research issues through both application and back-end SQL inquiries
  • Possess experience with relational databases (preferably Oracle) and SQL
  • Have working knowledge and understanding of help desk best practices
  • Respond accordingly if asked to prepare metrics and presentations related to help desk calls
  • Accurately and comprehensively enter, update, and close help desk tickets within the ClearQuest ticket tracking system to include problem and resolution
  • Be proficient with Microsoft Word, Excel, PowerPoint

 

Qualifications for the Help Desk Analyst:

  • Secret Clearance Required
  • HDI Certification desired
  • Minimum Education: 2 years of college for Tier 1 position and (5+ years or bachelor’s degree for Tier 2), and focus in IT or related technical field
  • Familiarity with PeopleSoft HCM
  • Must pass government-required security background check

 

Compensation for the Help Desk Analyst:

  • Salary Range: $70,000 - $100,000 based on experience
  • Full Benefits: Medical, Dental, Vision, Paid time off, Vacation, Holiday, 401k

Please send resumes to Garrett Bernier at gbernier@pipercompanies.com

Keywords:

Peoplesoft, HR, Payroll, Help desk, analyst, system, relational databases, SQL, HDI Certification, technical, functional, technical, human resources, Microsoft, 401k, benefits, PTO, holidays

 

 

 

 

 

 

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Job Id:

18722

Job Category:

IT Infrastructure

Job Location:

Mclean, VA  22102

Security Clearance:

Secret

Business Unit:

Zachary Piper Solutions