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Help Desk Analyst - Secret or TS Cleared

Job Attributes

Job Id:

34068

Job Category:

Computers/Hardware

Job Location:

Quantico, VA  22134

Security Clearance:

Secret

Business Unit:

Zachary Piper Solutions

Division:

Zachary Piper Solutions

JOB DESCRIPTION

*Active Secret or Top Secret Clearance Required*


Zachary Piper Solutions is currently seeking for a Cleared Helpdesk Analyst to work for an IT Services team supporting a large federal contract in Quantico, VA. This is a great entry level opportunity on a large program with opportunities for growth within Information Technology.


Responsibilities for the Helpdesk Analyst include:

  • Providing Help Desk end-user support for staff members within the organization for a variety of issues and devices
  • Providing Tier I/II level end-user support, troubleshooting hardware, computer systems, and software
  • Utilizing ticketing systems to handle priority tickets quickly and efficiently, escalating to Tier II/III


Qualifications for the Helpdesk Analyst include:

  • 2+ Years Help Desk/IT Support experience
  • IAT II certification required, such as CompTIA Security+, CySA+, GICSP, or GSEC
  • Must hold an Active DoD Secret or Top Secret Clearance, will eventually be upgraded to TS/SCI


Compensation for the Helpdesk Analyst includes:

  • Salary Range: $50,000 - $60,000 **based on experience
  • Full Benefits: United Healthcare, Guardian Dental, VSP Vision, 401k with Voya through ADP, PTO, and Paid Holidays


Keywords: Service Desk, Service Desk Analyst, Customer Service, HelpDesk, Help Desk, Desktop, Field Technician, IT Support, Call Center Support Represent, Call Center, Customer Support, Ticketing System, Remedy, ServiceNow, End user support, End-User, Communication, Active Directory, Windows, Windows 7, Windows 8, re-image, Windows 10, Microsoft Office 2013, Microsoft Office 2016, Office 365, Migration, SCCM, CompTIA A+, A+, CompTIA Security+, Sec+, Security +, Sec +, Secret Security Clearance, Secret Clearance, Active Secret, Top Secret Clearance, TS, TS/SCI, FBI, SSBI

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New Search

Job Id:

34068

Job Category:

Computers/Hardware

Job Location:

Quantico, VA  22134

Security Clearance:

Secret

Business Unit:

Zachary Piper Solutions

Division:

Zachary Piper Solutions