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Enterprise Service Desk

Job Attributes

Job Id:

20476

Job Category:

IT Infrastructure

Job Location:

New Orleans, LA  70032

Security Clearance:

Not Defined

Business Unit:

Zachary Piper Solutions

JOB DESCRIPTION

Zachary Piper Solutions is seeking numerous Jr. Level, Mid-Level Enterprise Service Desk representatives that will be responsible for end-user desktop support across numerous Marine Corps installations worldwide.  They will interface directly with Marines, Gov’t Civilians, and contractors across USMC installations across the world by providing IT support for various devices/technologies including the MCEN network devices, laptops, desktops, printers, mobile devices (iPhones), connectivity issues, OS issues, Outlook/Microsoft Office support, Video Teleconference (VTC), Multifunctional Devices (MFD)/Multifunctional Peripherals (MFP), etc. Please let me know if you are actively in the market or seeking a better opportunity as we are actively hiring for these positions.

Responsibilities of the Enterprise Service Desk Specialist include:

  • Receive and provide tier-1 and tier-2 support for incoming communications (calls, emails, voicemail, and web service request and incident records).
  • Monitor all ESD service request and incident records and ensure that all ESD tickets are addressed in accordance with USMC ITSM processes and procedures.
  • Record announcements via the SvD telephony system message, to include general announcements regarding outages and/or service degradations. Monitor network status and availability, utilizing USMC tools, to remain informed on pending incidents to provide proactive support.
  • Assist users in the area(s) of password reset, desktop application support (Microsoft Office products, Internet Explorer, and Adobe), Windows operating system troubleshooting, and basic print and scanner support.
  • Maintain accurate documentation of all transactions within the MCCOG SvD, using the USMC Incident Management (IM) tool, as well as related support team documented procedures, such as the MCCOG SvD Operations manual.
  • Execute IM procedures to assist in the identification and resolution of Incidents, to eliminate potential disruptions to MCCOG SvD operations.
  • Update the knowledge base of USMC applications, systems, or program interrelationships, to assist with resolution of tickets.
  • Execute the USMC ITSM processes directly related to MCCOG SvD activities. 

 

Qualifications of the Enterprise Service Desk Specialist include:

  • 0-4 years of IT Experience
  • Experience or Strong Knowledge of Implementing and Troubleshooting Laptops, desktops, printers, mobile devices, software installs/support, device re-imaging, etc.
  • Active Interim Secret Clearance can support up to a Top-Secret Clearance

 

Compensation for the Enterprise Service Desk Specialist include:

Salary Range: $35,000-70,000 per year based off experience

Full Benefits: Cigna Healthcare, MetLife Dental, VSP Vision, 401k with Voya, and Paid Time Off

Keywords: Desktop, Laptop, Help Desk, Desktop Support, IT Support, Service Desk, Re-image, break/fix, troubleshoot, printers, cell phone, mobile devices, iPhone, VTC, Video Teleconference, MFD, MFP, Multifunctional Device, Multifunctional Peripheral, software, Microsoft Office, Outlook, Windows 7,  Windows 10, motherboard, tech support, Remedy, ServiceNow, Ticketing, Tier 2, Security+ CE, Network+ CE, A+ CE, SSCP, CCNA, Navy Yard, Patuxent River, Pax River

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New Search

Job Id:

20476

Job Category:

IT Infrastructure

Job Location:

New Orleans, LA  70032

Security Clearance:

Not Defined

Business Unit:

Zachary Piper Solutions