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Enterprise Service Desk Analyst

Job Attributes

Job Id:

32016

Job Category:

Not Defined

Job Location:

New Orleans, LA  

Security Clearance:

Secret

Business Unit:

Zachary Piper Solutions

Division:

Zachary Piper Solutions

JOB DESCRIPTION

Zachary Piper Solutions is currently looking for a Enterprise Service Desk Analyst in New Orleans, LA to work for a government contractor that supports the US Navy and Marine Corp. 


Responsibilities for the Enterprise Service Desk Analyst includes:

·      Providing Tier I and Tier II support (via calls, emails, web service requests, incident records, etc.)

·      Monitoring all service requests and ensuring that all tickets are addressed and resolved with USMC ITSM

·      Assisting users (password reset, application support) in a Windows operating system environment

·      Supporting laptops, desktops, printers, and mobile devises

·      Conducting software installations and re-imaging

Qualifications for the Enterprise Service Desk Analyst includes:

·      3+ years of experience in the Information Technology field

·      Knowledge of Remedy ticketing systems

·      IAT Level II Certification (or the ability to obtain within 30 days)

·      Active Secret clearance

Compensation for the Enterprise Service Desk Analyst includes:

·      $40,000 - $60,000 based on experience

·      Full benefits: 401k with match, Paid Time Off, Healthcare, Dental, Vision, etc.


Keywords:

Adobe, Windows, VTC, video teleconference, tier I, tier one, tier two, tier II, helpdesk, ServiceDesk, Microsoft, Remedy, ticket, laptop, desktop, mobile, printer, IT Support, re-image, break/fix, troubleshoot, MFD, MFP, Outlook, Windows, ServiceNow, Tier 2, Tier 1, vacation, benefits 

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New Search

Job Id:

32016

Job Category:

Not Defined

Job Location:

New Orleans, LA  

Security Clearance:

Secret

Business Unit:

Zachary Piper Solutions

Division:

Zachary Piper Solutions