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EHR Support Specialist

Job Attributes

Job Id:

27690

Job Category:

Clinical & Life Sciences

Job Location:

Rockville, MD  20850

Security Clearance:

No Clearance

Business Unit:

Zachary Piper Solutions

Division:

Zachary Piper LLC

JOB DESCRIPTION

Piper Clinical Solutions is currently seeking a driven EHR Support Specialist in Rockville, Maryland to support a leading healthcare and software company. The EHR Support Specialist role will work closely with the technical services team to provide EHR technical expertise and support to healthcare clients.

 

Responsibilities for the EHR Support Specialist:

  • Provide technical support to partners and users by investigating and responding to questions; troubleshooting issues and enhancing software performance
  • Offer exemplary customer service to partners and users by proactively responding to requests in a clear, concise and timely manner
  • Proactively update partners and users on the status of their support tickets
  • Efficiently manage Partner and client tickets by following company guidelines
  • Deliver in depth time tracking of support provided to clients
  • Provide training assistance on the functionality of the software
  • Responsible for learning and mastering mobile modules
  • Collaborate with account management team to implement action plans

Requirements for the EHR Support Specialist:

  • 2+ years of healthcare or technical services experience
  • Strong interest in behavioral health and/or healthcare technology
  • Experience with electronic health records (EHR)
  • Bachelor’s degree preferred

Compensation for the EHR Support Specialist:

  • Salary between $50,000-$100,000 commensurate with experience
  • Benefits: PTO, Paid Holidays, 401(k) Contributions, Medical, Dental & Vision Insurance

Please send all qualified resumes to: bnoell@pipercompanies.com

Keywords:

Partner service coordinator, partner service, coordinator, technical support, technical, technology, behavioral health, client-facing, client service, clinical, software performance, software, healthcare technology, healthcare, utilization, SQL, Electronic Health Record, EHR, EMR, Electronic Medical Records

 

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New Search

Job Id:

27690

Job Category:

Clinical & Life Sciences

Job Location:

Rockville, MD  20850

Security Clearance:

No Clearance

Business Unit:

Zachary Piper Solutions

Division:

Zachary Piper LLC