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Director of Information Management

Job Attributes

Job Id:

27379

Job Category:

Cyber Security & Information Assurance

Job Location:

Arlington, VA  22201

Security Clearance:

Secret

Business Unit:

Zachary Piper Solutions

JOB DESCRIPTION

Zachary Piper Solutions is actively seeking a Service Level Manager in Arlington, VA. The Director of Information Management will support all process performance aspects Service Level Management (SLM) for the Army National Guard Information Operations Division. The Service Level Manager will use their extensive experience in analyzing processes to establish Key Performance Indicators, targets, and benchmarks to ensure optimal success within a team environment.

Service Level Manager Responsibilities:

  • Negotiate and manage Service Level Agreements (SLAs) and Facilitate SLA Working Group to meet targets
  • Ensuring that all SLAs, Operational Level Agreements (OLAs) and Underpinning Contracts (UC) are appropriate for the agreed service level targets
  • Evaluates processes and procedures to identify desired outcomes and process performance drivers
  • Assist Service and Process Owners with the development of training articles for new or changed services and processes due to SLA Working Group recommendations
  • Maintain Standard Operating Procedures (SOP) and job aids ensuring they are current and accessible
  • Utilize advanced concepts of processes, process requirements, and business/IT management experience in across multiple ITSM processes

Service Level Manager Requirements:

  • 5+ years of experience years of relevant experience in applying Service Level Management Process performance analysis, bench-marking and reporting techniques
  • Demonstrates strong experience with BMC Remedy 7.6 or 9.1
  • Experience with business process management, operations optimization, project management and ITSM.
  • Proficiency in Microsoft Office products: Word, Excel, PowerPoint, SharePoint 2012, Outlook, Visio
  • Familiarity with International Organization for Standard (ISO) 20k
  • Security + Certification
  • Active DoD Secret Clearance and ability to pass SSBI
  • B.A. in Business Administration or 5+ years’ experience writing and managing process

Service Level Manager Compensation:

Salary: $85,000 - $95,000/year

Medical, Dental, Vision, 401(k)

Please submit inquiries to Vince Harrison at: vharrison@zacharypiper.com

Keywords: Information Management, Information Manager, Service Level Management, SLM, Operational Level Agreements, OLA, Underpinning Contracts, UC, BMC, BMC Remedy, ITIL, ITSM, SharePoint, Visio, ISO, Security+, Remedy, Service Level Management, SOP, Standard Operating Procedures, Business IT Management, ITSM, SSBI, DoD, SCI.

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New Search

Job Id:

27379

Job Category:

Cyber Security & Information Assurance

Job Location:

Arlington, VA  22201

Security Clearance:

Secret

Business Unit:

Zachary Piper Solutions