Careers

Search Jobs Connect With Us

Cyber Center Help Desk Specialist

Job Attributes

Job Id:

20874

Job Category:

IT Infrastructure

Job Location:

Huachuca City, AZ  85613

Security Clearance:

Secret

Business Unit:

Zachary Piper Solutions

JOB DESCRIPTION

Zachary Piper Solutions is currently looking for a Cyber Center Help Desk Specialist to work at Ft. Huachuca, AZ. This position will support the RCC-C, which provides cutting-edge technology in an enterprise environment.

 Qualifications for the Cyber Center Help Desk Specialist:

  • Active Interim Secret Clearance or Higher
  • High School +2 years of customer service experience, or AA/AS or BA/BS
  • Must be able to work in a dynamic environment with constant changes
  • Versatile communication skills
  • Keyboarding skills of at least 40WPM
  • Experience in using Microsoft Word, Excel, and Outlook
  • Must be able to handle high volume phone calls throughout the day with optimal phone etiquette, while assisting other users via Walk-ins and Emails

Required understanding for the Cyber Center Help Desk Specialist:

  • Creating, modifying, and escalating Incidents / tickets; translating user requests into a logical format for use by RCC-C technical analysts in troubleshooting
  • Resolving and escalating Incidents / tickets in accordance with documented procedures
  • Performing quality assurance follow-up with customer / end users
  • Comply with documented processes and procedures
  • Working with shift leads to ensure all shift responsibilities are completed
  • Provide reporting as needed
  • Ability to maintain a professional demeanor with our military, civilian, and contractor customers

Compensation for the Cyber Center Help Desk Specialist:

  • Salary Range: $40,000 - $55,000 based on experience
  • Full Benefits: Medical, Dental, Vision, Paid time off, Vacation, Holiday, 401k

Please send resumes to Garrett Bernier at gbernier@pipercompanies.com

Keywords:

Microsoft Word, Excel, and Outlook, Microsoft Service center, Windows Active directory, Security+ CE , Dell, HP, IBM, Medical, Dental, Vision, PTO, Vacation, Holiday, 401k

Apply Now

CONTACT INFORMATION (Required)
RESUME (Required)
No file selected
x
Formats accepted: .doc / .docx / .pdf / .txt
Don't have a resume? Click here to fill out a short form.

Copy/paste your resume inside the text editor below:

ADDITIONAL INFORMATION (Required)
WORK HISTORY (Required)
Add another experience (optional)
EDUCATION (Required)
Add another degree (optional)
SKILLS (Required)
Add another skill (optional)

The following error(s) occurred:

Please wait while your job application is being processed. This may take a few moments.
New Search

Job Id:

20874

Job Category:

IT Infrastructure

Job Location:

Huachuca City, AZ  85613

Security Clearance:

Secret

Business Unit:

Zachary Piper Solutions