Cloud Support Specialist - TS/SCI Full Scope

Zachary Piper Solutions is seeking Cloud Support Specialists (Digital Escorts) to support a critical intelligence cloud security program in Reston, VA. The team is seeking end-user support specialists familiar with cloud environments to support a classified program. This position is open to shift work and there are currently multiple night shift positions available on the team. 

This job opens for applications 4/15/2025. Applications for this job will be accepted for at least 30 days from the posting date

Responsibilities of the Cloud Support Specialist:

• Complete incoming tickets through Remedy, ServiceNow or other ticketing system
• Troubleshoot and resolve system issues utilizing customer tools
• Document all findings from tickets and incidents
• Provide end-user support to customers at the Tier 1/Tier II level

Qualifications of the Cloud Support Specialist:

• 1+ years of professional IT experience
• Experience with MS technologies and ticketing systems; Active Directory, JIRA, ServiceNow
• Bachelor's degree in a related field
• Ability to work Night Shift (shift flexibility)
• Must hold an active TS/SCI with Full Scope Polygraph

Compensation of the Cloud Support Specialist:

• Compensation: $70,000 - $130,000+/year **based on experience**
• Full Benefits: Cigna Medical, Dental, Vision, 401k, PTO/Holiday, Sick leave as required by state law
• Long-term stable program with growth opportunities 

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